Brands are Deeply Saddened
Welcome to Marketing BS, where I share a weekly article dismantling a little piece of the Marketing-Industrial Complex — and sometimes I offer simple ideas that actually work.
If you enjoy this article, I invite you to subscribe to Marketing BS — the weekly newsletters feature bonus content, including follow-ups from the previous week, commentary on topical marketing news, and information about unlisted career opportunities.
Thanks for reading and keep it simple,
Over the past few days, many brands have issued public declarations of support for protestors, racial equality, and the #BlackLivesMatter movement.
Here is a rundown of the messages from some notable companies and statements:
Adidas re-tweeted archrival Nike, who produced a video titled, “For once, Don’t Do It.”
Some of WarnerMedia’s brands — including HBO, HBOMax, and TBS — changed their Twitter bios to #BlackLivesMatter.
YouTube announced that they “stand in solidarity against racism and violence.” They also committed $1 million to the Center for Policing Equity (a research organization that leverages data analytics to highlight disparities in policing).
The Plug, a black-focused platform for tech news and resources, has compiled a spreadsheet of the statements released by major tech companies, including Jeff Bezos at Amazon, Twitter, the Chief People Officer of Microsoft, Zoom, Uber, and many others.
In perhaps the most tone-deaf statement of the week, the NFL — a league still reeling from the way it (mis)handled Colin Kaepernick’s 2016 decision to kneel during the pre-game national anthem — wants you to know they are “greatly saddened by the tragic events across our country” and that they “embrace that responsibility and are committed to continuing the important work to address these systemic issues.”
Taking a stand, or the easy way out?
In many cases, companies released their public statements and then faced immediate ridicule, criticism, and scorn. On social media, you can find dozens of comments arguing that corporations are “part of the problem.”
As one example, here’s how advertising consultant Cindy Gallop responded to Nike’s message:
You have to imagine that companies EXPECTED to receive some degree of pushback for their comments. After all, though the vast majority of Americans share the belief that George Floyd’s death was a criminal act, the country is NOT united when it comes to opinions about the protests. With such a polarizing situation, companies were bound to receive criticism no matter how they responded.
As much as we personify brands, we need to remember that they cannot feel anything. When a “brand” takes a political stance, there are individual employees writing press releases and creating visual assets, based on instructions from senior leaders, based on some kind of internal decision-making processes (unless someone goes rogue, which happens occasionally).
When analyzing corporate communication, many people assume that brands’ messages are exclusively intended for customers and potential customers. But companies have many stakeholders. In a newsletter from last July (Marketing to Employees), I outlined my idea that most corporate statements are NOT intended for customers; people don’t care one way or the other about the political positions of their preferred sandwich shop. Instead, companies take public stances in order to appease and impress their EMPLOYEES — the people who DO care (a lot) about their employers’ support for social issues.
A brief excerpt from that post:
Employees are increasingly pushing their employers into activism not because they HATE their companies, but because they CARE about them. At professional networking events, the first two questions are usually: 1) “What’s your name?” and 2) “Where do you work?”
Clearly, many people base their self-identity on their employment. And if an employer isn’t standing up for the ideals you value, it’s natural to support change.
Here’s another section from that letter, providing additional insight into the reasons why companies across the US are taking actions like changing their Twitter profiles to support #BlackLivesMatter:
America is living through an era of political polarization. As a few quick examples: Americans are split 48-48 pro-choice/pro-life, 31-30 for decreasing/increasing immigration, and 41-37 for confirming/rejecting Brett Kavanaugh for the Supreme Court. In such a climate, companies might seem foolhardy for taking a stand on any political issue. No matter which side a company chooses, they seem destined to offend half their customers. And yet, companies regularly stake out positions, and — except for outliers like Hobby Lobby or Chick-fil-A — those positions typically end up on the (social) left of the political spectrum. Why? Because — once again — customers don’t actually care about companies’ values. If Disney highlights a storyline that explores gender inclusivity, Ann Coulter fans will still flock to theatres for The Avengers. The opposite scenario (suppose Disney characters condemn same-sex marriage) WOULD pose a problem for Disney because it risks their relationship with employees — the type of young, educated, and urban workers the company needs to attract and retain.
I believe “marketing to employees” is an important concept that too many pundits overlook when talking about corporate communication. Because (most) consumers don’t care about politics, companies focus their messaging on the stakeholders that do — employees (and, to a lesser extent, investors, an idea I explore in my follow-up post). Unless you are looking at corporate responses through this lens, you are missing the big picture.
What can we learn from research?
I respect that many people are experiencing this week’s events on a visceral level. If/when you are in a headspace to consider data-driven perspectives on racial inequality, I have a few recommendations to check out:
Samuel Sinyangwe is a black activist, data scientist, and policy analyst. Last October, he tweeted a very relevant thread about research-based solutions to stop police violence. He debunks the impact of “solutions” like body cams, and highlights effective strategies for change (like non-police options to assist people with mental illness).
Emily Oster is an economics professor at Brown University, who specializes in data-driven recommendations for pregnancy and childcare. On Sunday, she wrote a post tracing the ways that systemic racism affects health outcomes for African Americans.
Philip Lemoine is a PhD candidate at Cornell. His research profile gained prominence this year as a result of his work tracking COVID-19. Back in July 2017, he wrote a comprehensive summary of what we know about the prevalence of police violence against African Americans (and Americans in general). You may be surprised by his findings.
We cannot predict what impact these protests will have in the coming year(s). Perhaps George Floyd’s murder will be seen as an “Archduke Ferdinand” moment. Or maybe the civil unrest will drive “suburban moms” away from Trump, handing the presidential election to Joe Biden in a landslide. For some clarity about the future, we can turn to Omar Wasow, a politics professor at Princeton who has spent the last 15 years studying the effects of protests, both violent and non-violent. He recently posted a comprehensive Twitter thread about his research on the 1960s-era civil rights protests in the US. His conclusion? Riots shifted the median voter toward the Republicans. Here is, in Wasow’s own words, a concise summary of his research: “Protester-initiated violence (again, irrespective of police violence), helped move the public towards concern for “social control.” In 1968, I find violent protests likely caused a 1.6-7.9% shift among whites towards Nixon’s “law & order” campaign and helped tip the election.”
Finally, take a look at Richard Nixon’s “Law and Order” commercial from the 1968 presidential campaign. Expect something similar from Trump later this year.
Keep it simple, and — now more than ever — stay safe,
If you enjoyed this article, I invite you to subscribe to Marketing BS — the weekly newsletters feature bonus content, including follow-ups from the previous week, commentary on topical marketing news, and information about unlisted career opportunities.
Edward Nevraumont is a Senior Advisor with Warburg Pincus. The former CMO of General Assembly and A Place for Mom, Edward previously worked at Expedia and McKinsey & Company. For more information, including details about his latest book, check out Marketing BS.